Free Returns:At Breathe and Chill Candles, we want you to be completely satisfied with your purchase. That's why we offer free returns on all orders. If for any reason you are not happy with your purchase, you can return it within 30 days of delivery for a full refund or exchange.
Conditions for Returns:
- Items must be returned in their original condition, unused, and with all original packaging and tags.
- Proof of purchase, such as an order confirmation or receipt, is required for all returns.
- Only items purchased directly from our website are eligible for return. If you purchased our products from a third-party retailer, please contact them directly for their return policy.
How to Return:
- Contact our Customer Service at support@breatheandchillcandles.com to initiate the return process. Provide your order number and reason for the return.
- Our team will provide you with a prepaid return shipping label.
- Pack the items securely in the original packaging and affix the provided return label to the package.
- Drop off the package at the nearest shipping location.
Refunds:
- Once we receive your returned item, we will inspect it and process your refund within 5-7 business days.
- Refunds will be issued to the original payment method used during the purchase.
- Please note that it may take additional time for the refund to appear on your bank or credit card statement.
Exchanges:
- If you would like to exchange an item, please contact our Customer Service team to arrange the exchange. Exchanges are subject to product availability.
Damaged or Defective Items:
- If you receive a damaged or defective item, please contact us immediately at support@breatheandchillcandles.com. We will arrange for a replacement or refund as quickly as possible.
Contact Us:If you have any questions or need assistance with your return, please don't hesitate to contact our Customer Service team at support@breatheandchillcandles.com.